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Lost Registration Help Form

It is always very important that you keep your registration information safe as we can only re-issue registration information for people who have registered in the last 6 months, and we can only ever do it once. If you have lost your registration information, but you registered more than 6 months ago your only option may be to register again, we simply can not re-issue old registrations over and over. Remember, you had plenty of warning to keep your details safe when you registered! If you keep your details safe, you get free updates! So why wouldn't you??

We do understand that crashes and accidents do happen, so if you registered in the last 6 months and have lost your instructions, enter your details in the form below and click submit. The more details you include, the more chance you have we will be able to confirm your registration.

Please be patient, we will try to get back to you ASAP, but there can be delays. It's just another reason that you'll have to keep your instructions safe this time!

PLEASE NOTE: If your order number begins with ST then you don't need to submit this form. Simply click here to go to the eSellerate support page to download your file again.

Your email address (required or you won't get a reply):

Your full name (as used in your registration):

Your order number or receipt number:

The program you registered, and was it the Mac or Windows version:

The date you registered:

Any addition info, include any old email addresses you may have used: